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Guerlain is committed to making its website accessible to all users, including those with disabilities. To assist with accomplishing this this, we have committed to the website being designed, developed and operated in substantial conformance with the World Wide Web Consortium’s Web Content Accessibility Guidelines 2.1 at Levels A and AA (“WCAG”), the generally recognized and accepted guidelines and/or standards for website accessibility, and we have partnered with ESSENTIAL Accessibility to provide assistance with administering our accessibility program and governance.

Our accessibility program evaluates Guerlain’s digital products on an ongoing basis in accordance with best practices and is supported by a diverse team of accessibility professionals, including users of assistive technologies.


Of course, digital accessibility is an ongoing obligation. If despite our efforts, you encounter any accessibility barriers on our digital properties, please contact our Customer Support at 1-855-634-6767 (This number is available from Monday to Friday from 8am until 1pm (EST) and on Saturday from 8am until 12pm (EST) or via our webform. (Please be sure to provide specific information about the exact URL/feature you are having issues with, what those issues are, and the browser and assistive technology you are using to interface with the site.)


Please send your email to the following address: customerservice@guerlain.com

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