Icon Device Orientation

Please change your device orientation.

Home - FAQ  BACK
FAQ

SHIPPING

Delivery Option Cost Delivery Time
UPS Ground Free for all orders 6-10 Business Days
2nd Day Air $15 3 Business Days
Overnight $20 1 Business Day

Orders must be placed by 3:00pm EST to be processed during the same business day. Orders received on Friday after 3pm, Saturday, Sunday, and federal holidays will be processed on the following business day and then delivery time will be applied.


If you have questions, please call us at 1-855-634-6767 or email us at customerservice@guerlain.com


Guerlain.com offers complimentary shipping for all orders.


Guerlain.com ships via UPS. Shipping pricing is as follows:


Delivery Option Cost Delivery Time
UPS Ground Free for all orders 6-10 Business Days
2nd Day Air $15 3 Business Days
Overnight $20 1 Business Day

Guerlain.com ships via UPS to continental US addresses only. UPS shipping is not available for orders being shipped to APO/FPO and P.O. Box addresses. Guerlain.com does not ship internationally at this time.


No, Guerlain.com does not ship to PO boxes at this time

No, Guerlain.com does not ship to Canada at this time

No, Guerlain.com does not ship internationally at this time





 

ORDERS & PAYMENT

Payment for purchases on guerlain.com can be made using a debit, Visa, MasterCard, American Express, and paypal.

You can follow the progress of your order by logging in to your account then clicking on "my orders". Then click on the tracking number to track your order.

This same tracking number was also sent to you with your shipping confirmation email; enter it on the UPS courier website to track your order.

Unfortunately, we are unable to accommodate cancellation requests once your order has shipped. If you wish to modify or cancel your order before that point, please contact our Customer Service Team at 1-855-634-6767; our advisors will be very happy to assist you with your request.

Unfortunately, we are unable to accommodate exchange requests at this time. If you need further assistance, please contact our Customer Service Team at 1-855-634-6767; our advisors will be very happy to assist you with your request.



 

RETURNS

Guerlain would like you to be pleased with your purchase and will gladly refund any unopened or gently used items purchased from guerlain.com within 30 days of order receipt. Guerlain.com purchases cannot be exchanged or returned in-store. If you would like to return an item, simply complete the Return Form available to download in your account and place in inside the return package. If you need any further assistance locating the return form, please contact our Customer Service Team at 1-855-634-6767; our advisors will be very happy to assist you with your request.


Please return the item(s) in its original product packaging.

Returned packages must be returned prepaid, to the following address:


Guerlain.com Returns Processing


283 Prospect Plains Rd, Suite 1-A

Cranbury, NJ 08512


Guerlain.com is unable to refund shipping charges. Please allow around 7-10 business days of processing time. You will receive a confirmation email once we receive your package and process your return. Guerlain reserves the right to deny returns for items that do not meet the return policy requirements.



 

ACCOUNT

You can create your Guerlain customer account by clicking on the "Your Account" section located in the menu at the top of our website. Then click on "Create an Account" and fill in the mandatory information marked with an asterisk. Finally, click on "Confirm". You will be sent a confirmation email to the address provided when creating your account. If you require assistance or further information, please contact our Customer Service.

If you forget your password, click on "Your account" and then on "Forgot my password". An email will be sent to you to reset your password.

To subscribe to our newsletter, please visit the "Newsletter" section at the footer of the webpage. If you wish to unsubscribe from our newsletter, click on the link at the bottom of each Guerlain newsletter. You can also contact our Customer Service for assistance, and they will be happy to help with your request.