Privacy Policy

Privacy Policy

The guidelines below detail the privacy policy (“Privacy Policy”) of the company GUERLAIN INC. (hereinafter “GUERLAIN” or “We”) with regard to personal information provided on its website (the “Website”). This Privacy Policy does not apply to information that you may provide to GUERLAIN, or that We may obtain, other than through this Website, such as in person at one of our stores, by phone, through postal mail or through other live and print media.

By visiting this Website, and/or using the services offered on or through this Website, you agree to the terms of this Privacy Policy as they may be amended from time to time. If you do not agree with any term in this Privacy Policy, please do not use this Website. As We update and expand our services, this Privacy Policy may change. Consequently, we encourage you to read this policy carefully and to check back to this page from time to time. This Privacy Policy applies to all Personal Information (as defined below) by you to GUERLAIN on the Website. This Privacy Policy is incorporated by reference into, and part of, the [Website Terms of Use][ADD HYPERLINK], which governs your use of this Website.

GUERLAIN does not knowingly collect or use any personally identifiable information from individuals under the age of 13. If GUERLAIN become aware that any such information has been provided or submitted to us, GUERLAIN will delete the information as soon as possible.

1. General information—What Information is Collected

GUERLAIN may collect Personal Information via its Website from users requesting documents, subscribing to our newsletters, press releases, entering sweepstakes, contests, promotions and surveys, or creating an account. “Personal Information” includes, for example, your name; home address; e-mail address; telephone number; and demographic information and/or other information that may identify you as an individual or allow online or offline contact with you as an individual.

We may sometimes use a third party application on Facebook or other third party website to host a sweepstakes, promotion or contest. We may also interact with you on third party sites where We post content or invite your feedback, such as Facebook or Twitter. In those instances, the information you provide will be submitted to the third party and their privacy policy will govern the use and disclosure of the information you submit. This Privacy Policy does not cover the privacy policies of these third party websites. You are responsible for viewing and abiding by the privacy policies and terms of use posted on these third party sites. See also “Links to Third Party Websites” below.

2. Right to Access Information; Opt In/Opt Out

You may access, correct and delete your Personal Information, and opt in and/or opt out of certain uses of your Personal Information. You may exercise this right at any time by writing to the following address:

19 EAST 57th STREET, 18th FLOOR
NEW YORK, NY 10021
E-mail :

We may not accommodate a request to change information if We believe the change would violate any law or legal requirement or cause the information to be incorrect.

Please understand that if you opt out of receiving promotional correspondence from us, We may still contact you in connection with your relationship, activities and communications with us. Also, a request to have us stop sharing your Personal Information with other entities for marketing purposes will only apply as of the date of your request, and We will not be responsible for any communications that you may receive from entities that received your Personal Information prior to such request. In these cases, please contact that entity directly.

3. How is the Personal Information used?

3.1 We will use the Personal Information you provide to our Website, for example, to respond to your requests and to provide you with our product and service offerings. We may also use your Personal Information to maintain our internal record keeping and/or share it with our affiliates for internal marketing purposes. In addition, We may send you notices (for example, in the form of e-mails, mailings, and the like), and otherwise correspond with you, about products, services, companies and events, sponsored by us and others, that We think might interest you. You may opt out of receiving such notices from us by following the instructions in the Right to Access Information; Opt In/Opt Out section above.

3.2 Do we share Personal Information and Website Usage information with others?
Service Providers: We may use third-party companies to help operate our Website, perform functions on our behalf, and deliver our products and services, and We may share your information with our affiliates, service providers and other third parties that provide products or services for or through this Website or for our business. Examples include: Website or database hosting companies; address list hosting companies; removing repetitive information from, or otherwise correcting, customer lists; e-mail service providers; analytics companies; customer survey companies; marketing assistance; fulfillment companies; and other similar service providers that use such information on our behalf.
Information from Other Sources: We may combine Personal Information that you give us with other data, including non-personally identifiable information from third-party sources, to make our marketing efforts more efficient and correct or supplement our records. Examples include updated delivery and address information, which We use to correct and/or supplement our records.
Aggregate Statistics: We may disclose aggregate statistics regarding user behavior as a measure of interest in, and use of, our Website and e-mails to third parties in the form of aggregate data, such as overall patterns or demographic reports that do not describe or identify any individual user.
Legally Compelled Disclosures: We may disclose user information to government authorities, and to other third parties when compelled to do so by government authorities or otherwise as required or permitted by law, including but not limited, to in response to court orders and subpoenas. We also may disclose user information when We have reason to believe that someone is causing injury to or interference with our rights or property, other users of the Website, or anyone else that could be harmed by such activities. Additionally, We cooperate with law enforcement inquiries and other third parties to enforce laws, intellectual property rights and other rights.
Business Transfer: In the event that We are acquired by one or more third parties as a result of an acquisition, merger, sale, reorganization, consolidation or liquidation, or if We sell or otherwise transfer our assets or operations, Personal Information may be one of the transferred assets.
Consent to Processing: By providing Personal Information to this Website, you understand and consent to the collection, maintenance, processing and transfer of such information in and to the United States and other countries and territories.

3.3 Security

GUERLAIN will take reasonable precautions to safeguard the security and privacy of Personal Information and to prevent it from being altered, corrupted, destroyed or accessed by unauthorized third parties.

However, GUERLAIN does not control each and every risk related to the use of the Internet, and therefore warns visitors of the potential risks involved in the functioning and use of the Internet. Due to the inherent nature of the Internet as an open global communications vehicle, We cannot guarantee that information, during transmission through the Internet or while stored on our system or otherwise in our care, will be absolutely safe from intrusion by others, such as hackers. You are responsible for maintaining the strict confidentiality of your account password, and you shall be responsible for any access to or use of the Website by you or any person or entity using your password, whether or not such access or use has been authorized by or on behalf of you, and whether or not such person or entity is your employee or agent.

You agree to (a) immediately notify GUERLAIN of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. It is your responsibility to control the dissemination and use of your password, control access to and use of your account, and notify GUERLAIN when you desire to cancel your account on this Website. We are not responsible or liable for any loss or damage arising from your failure to comply with this provision. We will not be liable for disclosure of your information due to errors or unauthorized acts of third parties during or after transmission.

In the unlikely event that We believe that the security of your Personal Information in our possession or control may have been compromised, We may seek to notify you of that development. If a notification is appropriate, We would endeavor to do so as promptly as possible under the circumstances, and, to the extent we have your e-mail address, We may notify you by e-mail. You consent to our use of e-mail as a means of such notification.

4. "Send to a friend" functionality

You can send your Wish List to your friends. You will be asked to complete the following fields: names and email address. We will also ask you to provide the name and email address of your friend, to enable us to send them the information. We only collect this data for the purpose of sending your email. Recipient data is not saved or recorded.

5. Website Usage Information (Cookies, Web Beacons, etc.)

When viewing our content, information relating to the navigation of your device (computer, tablet, smartphone, etc.) can be stored in files or "cookies" installed on your device, subject to the choices that you expressed regarding cookies and that you can change at any time.

5.1. What is the purpose of cookies delivered on our Website?

When you visit our Website, we may, subject to your choice, install various cookies on your device that allows us to recognize the browser of your device for the duration of the cookie. Cookies are small data files that are stored on your computer’s hard drive or other device and can be used to collect information about where you travel on our Website and what you look at and purchase. Our cookies are used for the additional purposes described below, subject to your choices, resulting of your browser’s settings when you visit our Website.

Cookies allow us among other things:
- To adapt the layout of our website (language, resolution, operating system used, etc.) to display preferences of your device when you visit our Website;
- To store information that you filled on our Website (registration or access to your account) or to products, services or information that you have chosen on our Website (subscribed service, etc.).
- To enable you to access to restricted areas on our Website, such as your account with identifiers or data that you have possibly previously fulfilled;
- To implement security measures, such as when you are asked to log in again to a content or service after a certain period of time.
- To collect information about where you travel on our Website and what you look at on our Website.

5.2. Your choices with respect to cookies

Several options are available to manage cookies. Any settings will likely change your Internet browsing and your access to certain services that require the use of cookies on this Website. You can choose at any time to express and edit your wishes regarding cookies, by the means described below.

You can configure your browser so that cookies are stored on your device or on the contrary, they are rejected, either systematically or by the issuer. You can also configure your browser so that you will be prompted from time to time, before a cookie is likely to be stored in your device. For more information, see "How to exercise your choice, depending on which browser you use ?" below.

(A) The refusal of Cookies

If you refuse the storing of cookies in your device, or if you remove those that are registered, you may not benefit from a number of features that are necessary to the navigation in some areas of our Website. This would be the case if you were trying to access our content or services that require your login. That is also the case when We, or our service provider, can not recognize, for the purpose of technical compatibility, the browser you use, its language and display settings or the country from which you are connected to Internet.

By refusing to accept cookies from GUERLAIN, we disclaim any responsibility for the consequences of the degraded operation of our services and the Website due to the impossibility for us to record or read the cookies necessary to their proper functioning.

(B) How to exercise your choice, depending on which browser you use?

For managing cookies and your choices, the configuration of each browser is different. Configuration is described in the help menu of your browser. For example, in Microsoft Internet Explorer 6.0 and above, you may block cookies by taking the following steps:

1. Go to "Tools", then "Internet Options".
2. Click on the "Privacy" tab.
3. Use the cursor to select the level you require.

You can also click on Advanced for specialized cookie treatment.

Instructions for blocking cookies in other browsers are available at

Certain features of the Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from and on the Website. Flash cookies are not managed by the same browser settings as are used for browser cookies. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe's website.

5.3 Web Beacons: We may use “Web beacons” (aka “clear GIFs” or “pixel tags”) or similar technologies, in the Website and/or in our communications with you to enable us to know whether you have visited a Web page or received a message. A clear GIF is typically a one-pixel, transparent image (although it can be a visible image as well), located on a Web page or in an e-mail that communicates to us whether you viewed an email that we sent you or visited a certain page on our Website. A clear GIF may enable us to relate your viewing or receipt of a Web page or message to other information about you, including your Personal Information.

5.4 IP Address and Clickstream Data: Our server automatically collects data about your server’s Internet address when you visit our Website. This information, known as an Internet Protocol address, or IP Address, is a number that’s automatically assigned to your computer by your Internet service provider whenever you’re on the Internet. When you request pages from our Website, our servers may log your IP Address and sometimes your domain name. Our server may also record the referring page that linked you to us (e.g., another Website or a search engine); the pages you visit on this Website; the Website you visit after this Website; the ads you see and/or click on; other information about the type of Web browser, computer, platform, related software and settings you are using; any search terms you have entered on this Website or a referral site; and other Web usage activity and data logged by our Web servers. We use this information for internal system administration, to help diagnose problems with our server, and to administer our Website. Such information may also be used to gather broad demographic information, such as country of origin and internet service provider.

5.5 Site Analytics: We use Google Analytics to help analyze use of our Site. This analytical tool uses 'cookies', which are text files placed on your computer, to collect standard internet log information and visitor behavior information in an anonymous form. The information generated by the cookie about your use of the Site (including your IP address) is transmitted to Google. This information is then used to evaluate visitors’ use of the Site and to compile statistical reports on Site activity. Google’s ability to use and share information collected by Google Analytics about your visits to this Site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy, and we encourage you to read those Terms of Use and Privacy Policy. To opt out of being tracked by Google Analytics across all websites visit We reserve the right to use other analytical tools to collect the same types of information described above.

5.6 Mobile Devices: You may be visiting our Website from your mobile device. Certain mobile service providers uniquely identify mobile devices and We or our third-party service providers may receive such information if you access the Website through mobile devices. Some features of the Website may allow for the collection of mobile phone numbers and We may associate that phone number to mobile device identification information. Furthermore, some mobile phone service providers operate systems that pinpoint the physical location of devices that use their service. Depending on the provider, We or our third-party service providers may receive this information.

Any or all of these activities with regard to Website Usage Information may be performed on our behalf by our services providers.

5.7 Do Not Track Disclosure. Do Not Track is a privacy preference that users can set in some of their web browsers. This Website does not currently respond to Do Not Track signals, but may do so in the future. For more information about Do Not Track, please go to Third parties may collect personally indentifiable information about your online activities over time and across different websites when you use our Website.

6. Links to Third Party Websites. Links on this Website to any third-party website (“Linked Site”) is provided solely as a convenience to you. If you use these links, you will leave this Website. We are not obligated to review any Linked Site, do not control such Linked Sites, and are not responsible for any such Linked Sites (or the products, services, or content available through such site). We do not endorse or make any representations about any Linked Site, any information, software, products, services, or materials found there or any results that may be obtained from using such Linked Site. If you decide to access any Linked Site, you do so entirely at your own risk. The Linked Site may contain its own privacy policy and terms of use governing the collection and use of your information, and We are not responsible for the use of any information you submit to the Linked Sites. You are responsible for viewing and abiding by the privacy policies and terms of use posted on any Linked Site.

7. Changes to This Privacy Policy

GUERLAIN reserves the right to change or update this Privacy Policy, or any other of our policies or practices, at any time, and will notify users of this Website by posting such changed or updated Privacy Policy on this page. Any changes or updates will be effective immediately upon posting to this Website. Under certain circumstances, We may also elect to notify you of changes or updates to our Privacy Policy by other means, such as posting a notice on the front page of our Website or by sending you an e-mail.

8. Contact Us
If you have any questions or comments regarding our privacy practices, you may contact us at or by writing to the following address:

19 EAST 57th STREET, 18th FLOOR
NEW YORK, NY 10021

Effective Date : February 2014