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Guerlain pays particular attention to the processing, confidentiality and safety of your personal data.
This aim of this privacy charter is to provide you with clear, simple and complete information about how we process the personal data you give us or the data we may collect while you are browsing our website, how it may be transferred to third parties and your rights and options to control your personal information and protect your privacy.
Guerlain UK, a Limited company with headquarters located at 6th Floor, UK House, 180 Oxford Street, London, W1D 1AB, registered in the London trade and companies register under number 00317311 and Guerlain SA, company with headquarters located at 68 avenue des Champs-Elysées – 75008 PARIS – France, registered in the Paris trade and companies register under no. 582 022 265, are the data controllers of personal data collected on the website www.guerlain.com in the sense of regulations applying to personal data, in particular Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data and the free movement of such data (hereinafter the "GDPR").
Personal data is any information about an identified physical person or a physical person that may be directly or indirectly identified via an identification number or one or more elements particular to them, such as their last name, first name, date of birth, customer number, order number, photo, etc.
We can collect your personal data when you:
(i) As part of the services we provide, we may need to collect certain data directly from you using electronic forms on our website, mobile apps or in selected stores, or in paper form, for a range of purposes (see IV for a list of processing purposes).
Information we might collect includes:
Personal data essential to Guerlain is marked with an asterisk on all personal data collection forms on our website, in electronic form at some of our counters and stores, as well as off-line in paper form. If you do not fill in these compulsory fields, Guerlain will probably be unable to respond to your request and/or provide you with the requested services. Other information is optional and enables us to get to know you better and improve our communications and services with respect to you.
(ii) We may also collect certain data generated by your purchases of products or services, online or in stores, particularly information regarding the amount and type of your purchases.
(iii) Lastly, we may collect information regarding the use of our website, especially with respect to your browsing (pages visited, links clicked, etc.). Some of this information may be collected using cookies placed in your web browser when you browse our website. For more information about cookies, read point 'Information on Cookie Management' at the end of this policy.
Guerlain processes your data to:
Guerlain processes your personal information:
Your personal data is processed by the personnel of Guerlain. We ensure that only authorised persons within Guerlain have access to your personal data when this is necessary for the purpose of managing our commercial relations or meeting our legal obligations.
We may also share your personal data with;
Lastly, GUERLAIN may need to share your personal data with third parties to meet its legal, regulatory or treaty obligations, or to respond to requests from authorised legal authorities.
Some recipients of your personal data may be located abroad, including outside of the European Economic Area.
All data transfers outside of the European Economic Area are subject to appropriate guarantees, especially contractual, technical and organisational guarantees, that comply with applicable regulations relating to the protection of personal data.
Under current regulations, particularly the GDPR, you have the right to access and correct your personal data, request erasure, object to processing on legitimate grounds and obtain limitation or portability, insofar as this is applicable.
You can exercise these rights directly with Guerlain by sending an email to firstname.lastname@example.org or a non-registered letter by post to GUERLAIN Customer Liaison, LVMH Perfumes and Cosmetics,11-13 Old Esher Road, Hersham, Surrey, KT12 4NH, including a document proving your identity.
If, at any time, you no longer wish to receive details of our offers, news and events, you can unsubscribe using the hypertext link provided for this purpose in each mail we send you. You can also telephone us on +44 1932 233872 (landline charges apply) from 9.15 a.m. to 5.00 p.m 5/7 or send a non-registered letter to GUERLAIN – to Customer Liaison, LVMH Perfumes and Cosmetics, 11-13 Old Esher Road, Hersham, Surrey, KT12 4NH.
You may also lodge a complaint with the UK Data Protection Authority at the following address: https://ico.org.uk/
For all questions relating to the collection and processing of your data by Guerlain, you can contact the Guerlain Data Protection Officer at email@example.com.
When you use our website, we may, depending on your choice, place a text file on your terminal (computer, smart phone or tablet) via the web browser.
This text file is a cookie. Throughout the period of validity or registration, it will enable Guerlain to identify your terminal during subsequent visits.
Only the entity issuing the cookies is able to read or modify the information they contain.
Below you will find information about the cookies that may be placed on your terminal when you visit the pages of the website www.guerlain.com, either by Guerlain, or by third parties, together with ways in which you can delete or refuse installation of these cookies.
There are several types of cookies, some of which are issued directly by Guerlain and its service providers, whilst others may be issued by third parties.
Different types of cookies may be placed on your terminal whilst you are browsing on our website:
(i) "Essential" cookies
These cookies are essential for browsing on our website, especially for the functioning of the order process.
Deletion of these cookies may cause problems with browsing on our website and make it impossible for you to place an order.
These cookies are also necessary for tracking the activity of Guerlain.
They may be installed on your terminal by Guerlain or by its service providers.
(ii) "Analysis and Customisation" cookies
These cookies are not essential to browsing on our website, but may help you, for example, to search more effectively and optimise your purchasing experience and help us better target your requirements, improve our offer and optimise the functioning of our website.
(iii) "Advertising" cookies
Cookies may also be used for advertising purposes. These cookies ensure that the adverts you see are the most relevant to you.
What is the benefit of seeing special offers and advertising tailored to your browsing preferences?
The aim is to show you the most relevant offers and advertising. As such, cookie technology enables us to display content, in real-time, that is best suited to your fields of interest, as deduced from your browsing history on our website.
The interest you show in content displayed on your terminal when you consult a website often determines the advertising resources of this site, enabling it to provide its services, which are often supplied free of charge to users. You doubtless prefer to see offers and advertising that are relevant to you, rather than content that is of no interest to you at all. Similarly, both Guerlain and advertisers want their offers and advertising to be shown to Internet users that are likely to be interested in them.
Important information if you share your terminal with other users
If your terminal is used by several people or when a single terminal has more than one type of browser software, we cannot be sure that the services and advertising sent to your terminal will match your use of the terminal, rather than that of another user.
In this case, sharing use of your terminal with others and deciding your browser cookie settings are your free choice and your responsibility.
These cookies are not essential to browsing on our website.
On our website, we may include computer applications from third parties that enable you to share our website content with others, inform others that you have been consulting our website or notify them of your opinion concerning content on our site. This particularly concerns use of the "Share" and "Like" buttons featured on social networks such as Facebook, Twitter, Instagram, Pinterest, etc.
The social network providing these application buttons is likely to identify you via this button, even if you have not used it when browsing our website.
Indeed, this type of application button can enable the social network concerned to track your browsing on our website, simply because your account on the social network in question is enabled on your terminal (a session is open) whilst you are browsing our website.
We have no control over how social networks collect information regarding your browsing on our website and associated with the personal data they hold.
We encourage you to read the privacy policies of the social networks to learn about the purpose, especially advertising, of any browsing information they may collect via these application buttons. These privacy policies should enable you to exercise your choices with respect to these social networks, in particular by changing your account settings.
Visit the websites of the aforementioned social networks for more information about their privacy policies.
You can decide whether to allow cookies to be installed on your terminal.
You can adjust your browser settings as you wish, so that cookies are either (a) accepted and registered on your terminal or (b) refused.
a. Agreeing to Cookies
If your browser software is set to accept the registration of cookies on your terminal, the cookies embedded in the pages and content you have consulted will automatically be registered on your terminal.
b. Refusing Cookies
You can set your browser software so that:
Important: Any adjustments you may make to the settings in your browser software concerning the acceptance or refusal of cookies may modify your browsing on the Internet and your terms of access to certain services requiring use of these cookies.
For example, by refusing certain essential cookies, you may no longer be able to place orders on our website.
If you choose to refuse the registration of cookies on your terminal or if you delete cookies that are already registered, we decline all responsibility for any consequences relating to the degraded performance of our services resulting from the fact we are unable to register or consult the cookies required for their performance and which you have refused or deleted.
How to exercise your choice, depending on your browser
Settings vary from one type of browser software to another. Details can generally be found in your browser software help menu. We therefore encourage you to look at your settings to find out how you can make choices regarding cookies.