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Home - COVID-19 BACK
FAQ / COVID-19
What would you like to know?

 

 

Enjoy complimentary next day delivery on all online orders.

 

Orders are prepared from Monday to Friday with the exception of public holidays.

 

All orders placed before 3pm Monday - Thursday are shipped using our next day delivery service. Orders placed after 3pm Monday - Thursday will be shipped the following day. Any orders placed on Friday before 3pm will be delivered on Monday and any orders placed after 3pm on a Friday, or placed on a Saturday or Sunday will be processed and shipped the following Monday to be delivered on Tuesday.

 

We ensure next day delivery in the UK except for the following locations; The Channel Islands; Northern Ireland; Isle of Man; Scottish Highlands; Scilly Isles and the British Virgin Islands. For these regions, delivery can be expected to take up to 72 hours.

 

Should you have any further questions regarding our next day delivery service and any restrictions that may affect this service please do not hesitate to contact our client services team using our contact form on Guerlain.com, by phone at +44 2035 142 400 (standard local rate - Monday - Friday between 9am and 6pm, and Saturday between 9am and 5pm) and via our social media pages.

  

Please note that where your order includes a personalised Bee Bottle(s) delivery can take up to 14 working days.

Specific measures for COVID-19 and Brexit

We are delighted to announce that our beauty counters have now reopened in the United Kingdom. Our Beauty Consultants are ready and waiting to welcome you back and help you with any questions you may have, to help you rediscover your most-loved Guerlain favourites and to introduce you to new Guerlain creations.

 

Our priority is the health of everyone around us: our clients, our teams and all our partners. We will continue to implement enhanced sanitisation and safety measures throughout all of our retail spaces and additional precautionary measures will be followed such as social distancing and the wearing of face masks.

 

To find your nearest store and updated opening times, please visit our store locator

 

Please note that due to the ever changing situation with COVID-19 this information may not be entirely accurate. For up to date information and guidance please check https://www.gov.uk/coronavirus

 

Should you have any further questions we remain at your disposal via our contact form on Guerlain.com, by phone at +44 2035 142 400 (standard local rate - Monday - Friday between 9am and 6pm, and Saturday between 9am and 5pm) and via our social media pages.

 

Our website Guerlain.com remains open for online purchases.
 

Take care of yourself and your loved ones.

 

We also remain at your disposal via our contact form on Guerlain.com, by phone at +44 2035 142 400 (standard local rate - Monday through Friday between 9 am and 6 pm, and Saturday between 9 am and 5 pm) and via our social media pages.

 

We are delighted to announce that our beauty counters have now reopened in the United Kingdom. Our Beauty Consultants are ready and waiting to welcome you back and help you with any questions you may have, to help you rediscover your most-loved Guerlain favourites and to introduce you to new Guerlain creations.

 

Our priority is the health of everyone around us: our clients, our teams and all our partners. We will continue to implement enhanced sanitisation and safety measures throughout all of our retail spaces and additional precautionary measures will be followed such as social distancing and the wearing of face masks.

 

To find your nearest store and updated opening times, please visit our store locator

 

Please note that due to the ever changing situation with COVID-19 this information may not be entirely accurate. For up to date information and guidance please check https://www.gov.uk/coronavirus
 

Should you have any further questions we remain at your disposal via our contact form on Guerlain.com, by phone at +44 2035 142 400 (standard local rate - Monday - Friday between 9am and 6pm, and Saturday between 9am and 5pm) and via our social media pages.


Take care of yourself and your loved ones.

 

The Guerlain.com website is operational, and we continue to review our terms of service on a daily basis in order to guarantee the safety of our employees, service providers and customers. Please note that due to the new regulations and checks at the border of the UK, we are currently unable to process or ship any orders on the Orchidée Impériale collection until further notice.

 

For the time being, you can find all your favorite Orchidée Impériale creations on our retail partners online boutiques:

John Lewis - click here

Selfridges - click here

Harrods - click here

Debenhams - click here

House of Fraser - click here

Feel Unique - click here

Escentual - click here

Should you need any information about your order, we remain at your disposal via our contact form on Guerlain.com, by phone at +44 2035 142 400 (standard local rate - Monday through Friday between 9 am and 6 pm, and Saturday between 9 am and 5 pm).


Please note that due to the new regulations and checks at the border of the UK, delivery time could take longer than usual. We anticipate delivery taking up to 7 working days.

 

We have taken and are taking all the necessary hygiene and safety measures in relation to our employees, service providers and hygiene during the processing of your parcel.

As we are shipping from France, and due to the new border regulation to enter the UK, delivery time could take longer than usual. We anticipate delivery taking up to 7 working days.

Due to the exceptional circumstances related to the spread of the COVID-19 virus, the period for exercising your right of withdrawal and returning products, and the cancellation of orders is 30 days. You can find the usual returns process in the products return section in our General Terms and Conditions of Sales.