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COVID-19
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Receive your order before Christmas


Orders are prepared from Monday to Friday with the exception of public holidays. Thus, orders placed on Saturday and Sunday are processed and shipped on Monday. We ensure delivery in the UK (except in Channel island and British Virgin Islands).


The delivery time is from 2 to 5 working days from dispatch. For personalised bottles, you will receive you order after 14 working days.


Order before 09/11 for personalised bottles, and 16/18 for any other order to be delivered before Christmas.


Specific measures for COVID-19

Ensuring the safety of our employees, service providers and customers is our priority. Find out more about the extraordinary measures linked to COVID-19.

In accordance with the government’s decision and in order to help contain the current coronavirus epidemic, Guerlain has closed all its boutiques and has removed its beauty consultants from counters at partner stores as of Sunday 15 March and until further notice.


Our priority is the health of everyone around us: you, our teams and all our partners.


It concerns us all and it is together that we will face and overcome this unprecedented situation.


For the time being, until we can have the pleasure of welcoming you once again in our boutiques, we remain at your disposal via our contact form on Guerlain.com, by phone at +44 1932 233 872 (standard local rate - Monday through Friday between 9 am and 7 pm, and Saturday between 10 am and 6 pm) and via our social media pages.


Our website Guerlain.com remains open for online purchases.


Take care of yourself and your loved ones.

We remain at your disposal via our contact form on Guerlain.com, by phone at +44 1932 233 872 (standard local rate - Monday through Friday between 9 am and 7 pm, and Saturday between 10 am and 6 pm) and via our social media pages.

In order to help contain the current coronavirus epidemic, Guerlain has closed all its boutiques and has removed its beauty consultants from counters at partner stores as of Sunday 15 March and until further notice. Our priority is the health of everyone around us: you, our teams and all our partners.

The Guerlain.com website is operational and we continue to review our terms of service on a daily basis in order to guarantee the safety of our employees, service providers and customers.

To assist you in the best way possible, we are offering free delivery and our returns policy is extended to 30 days.


Note that due to the current exceptional circumstances, you may experience delayed delivery times.


All the necessary sanitary measures are taken in our warehouse to ensure your safety and that of our employees and service providers during the preparation and dispatch of your orders.


We have taken and are taking all the necessary hygiene and safety measures in relation to our employees, service providers and hygiene during the processing of your parcel.

Due to exceptional circumstances, deliveries may be delayed by a few days. Our carriers take measures to protect their staff as well as our customers (avoiding person-to-person interaction: leaving the parcel at your door, front gate...).

Due to the exceptional circumstances related to the spread of the COVID-19 virus, for all orders placed from 1 March 2020, the period for exercising your right of withdrawal and returning products, and the cancellation of orders is 30 days. You can find the usual returns process in the returns section below.

As of Monday 16 March, we have been manufacturing and packaging hand sanitisers at our cosmetic production site in La Ruche (Chartres - France), alongside Parfums Christian Dior and Parfums Givenchy, which we then deliver free of charge to hospitals and healthcare professionals in France. We are committed to contributing to the fight against COVID-19 and helping those on the front line whose mission is to protect and care for us. We are also very proud of our production teams who have shown great solidarity in these uncertain times. LVMH and Guerlain will continue to honour this commitment for as long as necessary.