FAQ
What would you like to know?
Once your order and payment have been finalised, you will receive an email confirming that your order has been registered.
If this isn’t the case, please contact us and we will send you a confirmation email.
Additionally, we also advise you to check your inbox’s spam or junk folder. If the email appears in your junk folder, add the Guerlain email address to your safe senders list to make sure that you receive all other notifications concerning your order.
Afterwards, you will also receive an email confirming the dispatch of your order. Please note that you can find the tracking number for your order in the “My Account” section as well as in the order dispatch confirmation email.
If this isn’t the case, please contact us and we will send you a confirmation email.
Additionally, we also advise you to check your inbox’s spam or junk folder. If the email appears in your junk folder, add the Guerlain email address to your safe senders list to make sure that you receive all other notifications concerning your order.
Afterwards, you will also receive an email confirming the dispatch of your order. Please note that you can find the tracking number for your order in the “My Account” section as well as in the order dispatch confirmation email.
In the first 24 hours following the confirmation of your order it is possible that the tracking number does not work yet, but this is temporary. However, if after 48 hours it still does not work, please call our Customer Service.
We would like to thank you for placing an order on the Guerlain online boutique.
Orders are prepared from Saturday to Thursday with the exception of public holidays.
- Order being delivered to Jeddah will take up to 2 days to be delivered
- Orders being delivered to Riyadh and Dammam will take up to 3 days to be delivered
- Orders to other areas will be delivered within 96 Hours from order placement
- Orders that contain a personalised product are subject to a production delay (around one week for engraved products and 15 business days for personalised Bee Bottles).
The tracking link is available in your order confirmation email or by going to “My Account” then “My Order”.
If the expected delivery time has elapsed and you still have not received your order, please call our Customer Service.
Orders are prepared from Saturday to Thursday with the exception of public holidays.
- Order being delivered to Jeddah will take up to 2 days to be delivered
- Orders being delivered to Riyadh and Dammam will take up to 3 days to be delivered
- Orders to other areas will be delivered within 96 Hours from order placement
- Orders that contain a personalised product are subject to a production delay (around one week for engraved products and 15 business days for personalised Bee Bottles).
The tracking link is available in your order confirmation email or by going to “My Account” then “My Order”.
If the expected delivery time has elapsed and you still have not received your order, please call our Customer Service.
Once your order has been finalised and payment has been made, it will appear in the “My Orders” section of your online account.
From then on, you can follow your order’s journey by selecting “Track” in the drop-down menu displayed on the line with your order. The tracking link can also be found in the email confirming the dispatch of your order.
What to do if your order does not appear in your account: See question “My order doesn’t appear in my account, what can I do?”
From then on, you can follow your order’s journey by selecting “Track” in the drop-down menu displayed on the line with your order. The tracking link can also be found in the email confirming the dispatch of your order.
What to do if your order does not appear in your account: See question “My order doesn’t appear in my account, what can I do?”
Once your order and payment have been finalised, it is unfortunately impossible to cancel or modify your order. This is because the products are prepared very quickly in order to guarantee the shortest possible turnaround and delivery time.
In the case of an error with your order, we invite you to exercise your right of withdrawal. Within 30 days of receiving your order, contact us to invoke your right. Return the product(s) to us within 30 days to receive a refund. Please note that any product that has been opened and used cannot be refunded.
In the case of an error with your order, we invite you to exercise your right of withdrawal. Within 30 days of receiving your order, contact us to invoke your right. Return the product(s) to us within 30 days to receive a refund. Please note that any product that has been opened and used cannot be refunded.
Your Guerlain order number can be found on:
• all emails you receive concerning your order
• your order summary or through the website section called “Your orders”
• on the delivery note on your parcel when it arrives
If you cannot find your order confirmation and order number, please call our Customer Service.
• all emails you receive concerning your order
• your order summary or through the website section called “Your orders”
• on the delivery note on your parcel when it arrives
If you cannot find your order confirmation and order number, please call our Customer Service.
Simple orders that don’t include personalised products don’t stay in the preparation stage for long.
On the other hand, orders that contain a personalised product will take longer to reach you as they have to undergo a special process before they are sent to you. In general, engraved products take one week and personalised Bee Bottles take 15 working days.
If you have taken these times into account and your order still has not arrived, please call our Customer Service.
On the other hand, orders that contain a personalised product will take longer to reach you as they have to undergo a special process before they are sent to you. In general, engraved products take one week and personalised Bee Bottles take 15 working days.
If you have taken these times into account and your order still has not arrived, please call our Customer Service.
If you used a debit card to pay for your Guerlain order, you will be charged the full amount once it has been dispatched.
Once your order and online payment have been finalised, you will receive an email confirming that your order has been registered. Afterwards, you will also receive an email confirming the dispatch of your order. It is only after this that the amount will be debited from your account.
You can find the tracking number for your order in the “My Account” section and in the order dispatch confirmation email.
Once your order and online payment have been finalised, you will receive an email confirming that your order has been registered. Afterwards, you will also receive an email confirming the dispatch of your order. It is only after this that the amount will be debited from your account.
You can find the tracking number for your order in the “My Account” section and in the order dispatch confirmation email.
Once your order has been finalised, it should appear in your account under the section “My Orders”. You should also receive an email confirming that your order has been registered.
If, after a few minutes, your order does not appear in the list of orders in your account, check to see if you have received the confirmation email.
If you haven’t received this email, we advise you to check your inbox’s spam or junk folder. If the email appears in your junk folder, add the Guerlain email address to your safe senders list to make sure that you receive all other notifications concerning your order.
If the confirmation email cannot be found and the order does not appear on your account, get in contact with the Customer Service. We will verify whether your order has gone through. Don't worry, your card will never be debited twice for the same order.
If, after a few minutes, your order does not appear in the list of orders in your account, check to see if you have received the confirmation email.
If you haven’t received this email, we advise you to check your inbox’s spam or junk folder. If the email appears in your junk folder, add the Guerlain email address to your safe senders list to make sure that you receive all other notifications concerning your order.
If the confirmation email cannot be found and the order does not appear on your account, get in contact with the Customer Service. We will verify whether your order has gone through. Don't worry, your card will never be debited twice for the same order.
We are sorry to hear that your Guerlain parcel has been delivered to the wrong address.
First of all, please verify your delivery address on our website in the section "My Account” then “My Orders”.
In any case, please contact our Customer Service for assistance.
First of all, please verify your delivery address on our website in the section "My Account” then “My Orders”.
In any case, please contact our Customer Service for assistance.
To track the status of your order, please go to “My Account” on the Guerlain website then to the "My Orders" section.
In addition, you will receive an email during the preparation stage and when your order is dispatched.
You can find the tracking number for your order in the “My Account” section and in the order dispatch confirmation email.
In addition, you will receive an email during the preparation stage and when your order is dispatched.
You can find the tracking number for your order in the “My Account” section and in the order dispatch confirmation email.
Orders are prepared from Monday to Friday with the exception of public holidays and are shipped using DPD.
Orders must be placed by 16:00 to be be eligible for next day delivery. Orders received after 16:00 will be processed the next business day. Orders received on Friday after 16:00, Saturday, Sunday and on a bank holiday will be processed on the following business day.
We ensure next day delivery in the UK except for the following locations; The Channel Islands; Northern Ireland; Isle of Man; Scottish Highlands; Scilly Isles and the British Virgin Islands. For these regions, delivery can be expected to take up to 72 hours.
Please note that where your order includes a made-to-measure Bee Bottle(s), delivery can take up to 15 working days.
The tracking link is available in your order confirmation email or by going to “My Account” then “My Order”.
However, if you still have not received your order after these times, please call our Customer Service.
Orders must be placed by 16:00 to be be eligible for next day delivery. Orders received after 16:00 will be processed the next business day. Orders received on Friday after 16:00, Saturday, Sunday and on a bank holiday will be processed on the following business day.
We ensure next day delivery in the UK except for the following locations; The Channel Islands; Northern Ireland; Isle of Man; Scottish Highlands; Scilly Isles and the British Virgin Islands. For these regions, delivery can be expected to take up to 72 hours.
Please note that where your order includes a made-to-measure Bee Bottle(s), delivery can take up to 15 working days.
The tracking link is available in your order confirmation email or by going to “My Account” then “My Order”.
However, if you still have not received your order after these times, please call our Customer Service.
Don’t worry, we are doing everything we can to deliver your parcel to you as quickly as possible.
Orders are prepared from Monday to Friday with the exception of public holidays. All orders placed before 3pm Monday - Thursday are shipped using our next day delivery service. Orders placed after 3pm Monday - Thursday will be shipped the following day. Any orders placed on Friday before 3pm will be delivered on Monday and any orders placed after 3pm on a Friday, or placed on a Saturday or Sunday will be processed and shipped the following Monday to be delivered on Tuesday.
We ensure next day delivery by the carrier DPD in the UK except for the following locations; The Channel Islands; Northern Ireland; Isle of Man; Scottish Highlands; Scilly Isles and the British Virgin Islands. For these regions, delivery can be expected to take up to 72 hours.
Please note that where your order includes a personalised Bee Bottle(s) delivery can take up to 15 working days.
To follow your parcel’s journey, click on the tracking link in the confirmation email that you will receive when your parcel has been sent, or go to the “My Account” section of our website then “My Order”.
However, if you still have not received your order after these times, please contact our Customer Service. They will verify your parcel’s whereabouts with the carrier.
Orders are prepared from Monday to Friday with the exception of public holidays. All orders placed before 3pm Monday - Thursday are shipped using our next day delivery service. Orders placed after 3pm Monday - Thursday will be shipped the following day. Any orders placed on Friday before 3pm will be delivered on Monday and any orders placed after 3pm on a Friday, or placed on a Saturday or Sunday will be processed and shipped the following Monday to be delivered on Tuesday.
We ensure next day delivery by the carrier DPD in the UK except for the following locations; The Channel Islands; Northern Ireland; Isle of Man; Scottish Highlands; Scilly Isles and the British Virgin Islands. For these regions, delivery can be expected to take up to 72 hours.
Please note that where your order includes a personalised Bee Bottle(s) delivery can take up to 15 working days.
To follow your parcel’s journey, click on the tracking link in the confirmation email that you will receive when your parcel has been sent, or go to the “My Account” section of our website then “My Order”.
However, if you still have not received your order after these times, please contact our Customer Service. They will verify your parcel’s whereabouts with the carrier.
After finalising and paying for your order, you will receive an email confirming that your order has been registered.
If you haven’t yet received this email, check your inbox’s spam or junk folder. If the email appears in your junk folder, add the Guerlain email address to your safe senders list to make sure that you receive all other notifications concerning your order.
Afterwards, you will also receive an email confirming the dispatch of your order along with the tracking number.
You can find the tracking number for your order in the “My Account” section and in the order dispatch confirmation email.
If you cannot find any evidence that your order has gone through, please call our Customer Service.
If you haven’t yet received this email, check your inbox’s spam or junk folder. If the email appears in your junk folder, add the Guerlain email address to your safe senders list to make sure that you receive all other notifications concerning your order.
Afterwards, you will also receive an email confirming the dispatch of your order along with the tracking number.
You can find the tracking number for your order in the “My Account” section and in the order dispatch confirmation email.
If you cannot find any evidence that your order has gone through, please call our Customer Service.
Your Guerlain order is delivered by a carrier. It is possible that, despite the care we take in ensuring your order arrives, the parcel is either still with the carrier or has been left with a neighbour. You can check on your delivery by contacting the selected carrier: SMSA.
If you still have not received your order, please call our Customer Service.
If you still have not received your order, please call our Customer Service.
We would like to thank you for the trust that you place in Guerlain and hope that you are satisfied with your order. But in the case that a product does not meet your expectations, you have the possibility of exercising your legal right of withdrawal within 7 days of receiving your parcel.
Return conditions: The product(s) concerned must not have been used and must be in perfect condition. We are also unable to accept any personalised product (especially engraving) for return. Unsealed, open and/or used product(s) shall not be accepted for return for hygiene and health reasons.
Return conditions: The product(s) concerned must not have been used and must be in perfect condition. We are also unable to accept any personalised product (especially engraving) for return. Unsealed, open and/or used product(s) shall not be accepted for return for hygiene and health reasons.
Guerlain makes every effort with its transport service providers to ensure that orders reach clients in perfect condition.
However, if one of your products has been damaged during transit, please call our Customer Service who will create a return for your damaged item. Once its delivered back to us, our team will process a refund and you can place a new order.
However, if one of your products has been damaged during transit, please call our Customer Service who will create a return for your damaged item. Once its delivered back to us, our team will process a refund and you can place a new order.
We would like to thank you for ordering from the Guerlain online boutique and for the trust you place in us.
Unfortunately, once your order and payment have been finalised, it is impossible to cancel or modify your order. Products are prepared very quickly in order to guarantee the shortest possible turnaround time.
However, in the case of an error with your order, you have the possibility of exercising your legal right of withdrawal within 7 days of receiving your order. You will then be able to return the order to us within 7 days to receive a refund.
If you forgot to add a product to your order, you can place a new order.
Unfortunately, once your order and payment have been finalised, it is impossible to cancel or modify your order. Products are prepared very quickly in order to guarantee the shortest possible turnaround time.
However, in the case of an error with your order, you have the possibility of exercising your legal right of withdrawal within 7 days of receiving your order. You will then be able to return the order to us within 7 days to receive a refund.
If you forgot to add a product to your order, you can place a new order.
We would like to thank you for the trust that you place in Guerlain and hope that you are satisfied with your order.
But in the case that a product does not meet your expectations, you have the possibility of exercising your legal right of withdrawal within 7 days of receiving your parcel.
To exchange an item, please return your product to us following the instructions below and place a new order with the product you wish to receive in its place.
Return conditions: The product(s) concerned must not have been used and must be in perfect condition. We are also unable to accept any personalised product (especially engraving) for return. Unsealed, open and/or used product(s) shall not be accepted for return for hygiene and health reasons.
But in the case that a product does not meet your expectations, you have the possibility of exercising your legal right of withdrawal within 7 days of receiving your parcel.
To exchange an item, please return your product to us following the instructions below and place a new order with the product you wish to receive in its place.
Return conditions: The product(s) concerned must not have been used and must be in perfect condition. We are also unable to accept any personalised product (especially engraving) for return. Unsealed, open and/or used product(s) shall not be accepted for return for hygiene and health reasons.
In the case that you wish to return your order, if the products are intact and in their original packaging we will return all payments made for the order including the initial delivery cost. The refund will be made within 14 days after receipt of your returned product(s).
The refund will be processed using the same payment method as the one used in the initial transaction*. We remind you that personalised products cannot be returned or refunded.
*MADA Transactions may take upto 30 days to reflect into your account.
The refund will be processed using the same payment method as the one used in the initial transaction*. We remind you that personalised products cannot be returned or refunded.
*MADA Transactions may take upto 30 days to reflect into your account.
We are meticulous in ensuring that the orders we send are packed correctly.
However, if your order arrives and you find you are missing a product we are sincerely sorry and would like to assure you that it is purely accidental.
If a product is missing from your order, please get in contact with our Customer Service and share pictures of the orders along with the missing item and our team will ensure that a refund is processed for the missing item.
However, if your order arrives and you find you are missing a product we are sincerely sorry and would like to assure you that it is purely accidental.
If a product is missing from your order, please get in contact with our Customer Service and share pictures of the orders along with the missing item and our team will ensure that a refund is processed for the missing item.
You may receive a refund for your order under certain conditions. However, we work our hardest to ensure that you are satisfied with your purchases.
If you have encountered a problem with the product(s) that you ordered, please contact the Customer Service who will try their best to find a solution that you will be happy with.
However, in the case that you wish to return your order, if the products are intact and in their original packaging we will return all payments made for the order including the initial delivery cost (only on the basis of the costs incurred for a standard delivery method). Please note that any product that has been opened and used cannot be refunded.
The refund will be made within 7 days after receipt of your returned product(s). The refund will be processed using the same payment method as the one used in the initial transaction.
We remind you that personalised products cannot be returned or refunded.
If you have encountered a problem with the product(s) that you ordered, please contact the Customer Service who will try their best to find a solution that you will be happy with.
However, in the case that you wish to return your order, if the products are intact and in their original packaging we will return all payments made for the order including the initial delivery cost (only on the basis of the costs incurred for a standard delivery method). Please note that any product that has been opened and used cannot be refunded.
The refund will be made within 7 days after receipt of your returned product(s). The refund will be processed using the same payment method as the one used in the initial transaction.
We remind you that personalised products cannot be returned or refunded.
There is no need to worry when carrying out an online payment on the Guerlain website, it is completely secure.
Payment is made via the secure server belonging to our partner and secure payment provider, CyberSource.
This means that none of your banking information is transmitted via the website. We also do not save your bank card information. Card payments are, therefore, entirely secure.
Are you encountering difficulties while trying to carry out your payment? Please contact our Customer Service.
Payment is made via the secure server belonging to our partner and secure payment provider, CyberSource.
This means that none of your banking information is transmitted via the website. We also do not save your bank card information. Card payments are, therefore, entirely secure.
Are you encountering difficulties while trying to carry out your payment? Please contact our Customer Service.
You can change your billing address while completing your order on Guerlain.com if it is different to your delivery address. You will see this option appear while finalising your order.
Please note that it is not possible to change the delivery address after finalising an order.
Please note that it is not possible to change the delivery address after finalising an order.
To limit paper consumption and environmental impact, Guerlain has chosen not to send invoices in order packages.
Instead, the invoice will be available through your client account under the section “My Orders” once your order has been dispatched.
For further information, you can also contact our Customer Service for assistance.
Instead, the invoice will be available through your client account under the section “My Orders” once your order has been dispatched.
For further information, you can also contact our Customer Service for assistance.
Guerlain accepts card payments on its website which is completely secure and does not store your information.
The methods accepted for online payment are:
- Mastercard
- Visa
- American Express
- Tabby
- Cash on Delivery (Excluding personalized Items)
- MADA
- Apple Pay
When paying with a bank card, you must enter the following information:
- the type of bank card
- the card number
- the card’s expiry date
- the CVC number on the front or back of the card.
Couldn’t complete your payment? Contact our Customer Service for quick assistance.
The methods accepted for online payment are:
- Mastercard
- Visa
- American Express
- Tabby
- Cash on Delivery (Excluding personalized Items)
- MADA
- Apple Pay
When paying with a bank card, you must enter the following information:
- the type of bank card
- the card number
- the card’s expiry date
- the CVC number on the front or back of the card.
Couldn’t complete your payment? Contact our Customer Service for quick assistance.
We are very sorry that you were unable to place your order on the Guerlain website.
In the case that your payment is declined, your order is automatically cancelled. For assistance, we invite you to contact our Customer Service.
We also suggest contacting your bank to find out why your bank card isn’t working. Don’t worry, this type of problem can occur even when there is nothing in particular wrong with your card. Your bank can give you an explanation.
In the case that your payment is declined, your order is automatically cancelled. For assistance, we invite you to contact our Customer Service.
We also suggest contacting your bank to find out why your bank card isn’t working. Don’t worry, this type of problem can occur even when there is nothing in particular wrong with your card. Your bank can give you an explanation.
Once your order and payment have been finalised, it is unfortunately impossible to cancel or modify your order.
Products are prepared very quickly in order to guarantee the shortest possible turnaround time. In the case of an error, such as that of an order placed twice, you have the possibility of exercising your legal right of withdrawal within 7 days of receiving your order.
To return the product(s), please do so in the original packaging and stick the pre-paid return label on the outer packaging and insert the completed cancellation form inside it.
Products are prepared very quickly in order to guarantee the shortest possible turnaround time. In the case of an error, such as that of an order placed twice, you have the possibility of exercising your legal right of withdrawal within 7 days of receiving your order.
To return the product(s), please do so in the original packaging and stick the pre-paid return label on the outer packaging and insert the completed cancellation form inside it.
Once your order and payment have been finalised, it is unfortunately impossible to cancel or modify your order. Products are prepared very quickly in order to guarantee the shortest possible turnaround and delivery time.
However, in the case of an error with your order, you have the possibility of exercising your legal right of withdrawal within 7 days of receiving your order. You will then be able to return the order to us within 30 days to receive a refund. Please note that any product that has been opened and used cannot be refunded.
However, in the case of an error with your order, you have the possibility of exercising your legal right of withdrawal within 7 days of receiving your order. You will then be able to return the order to us within 30 days to receive a refund. Please note that any product that has been opened and used cannot be refunded.
Once your order has been finalised, it is unfortunately impossible to cancel or modify it.
Products are prepared very quickly in order to guarantee the shortest possible turnaround and delivery time.
If you made an error while inputting your delivery address, please contact the carrier to find a solution.
Products are prepared very quickly in order to guarantee the shortest possible turnaround and delivery time.
If you made an error while inputting your delivery address, please contact the carrier to find a solution.
Guerlain.com gives you access to all of our products.
Order the products you want wherever you are in the world with total peace of mind. Choose from a wide range of exceptional products: Perfumery of Art, Perfumes, Make-Up and Skincare.
Add your chosen products to your virtual basket and indicate the desired quantity. You will then be able to finalise your order by clicking on the basket icon in the top right corner followed by the “checkout” button. Enter your payment information then finalise your order.
Order the products you want wherever you are in the world with total peace of mind. Choose from a wide range of exceptional products: Perfumery of Art, Perfumes, Make-Up and Skincare.
Add your chosen products to your virtual basket and indicate the desired quantity. You will then be able to finalise your order by clicking on the basket icon in the top right corner followed by the “checkout” button. Enter your payment information then finalise your order.
Guerlain will help you to finalise your order. If you encounter any difficulties while trying to finalise your order, please call our Customer Service.
It is not possible to order from abroad or to send an order to a location outside of the Saudi Arabia.
Any order placed on the Saudi Arabia online boutique can only be delivered within the Kingdom. We are sorry for any inconvenience caused and hope you can find the Guerlain product you are looking for in one of our international boutiques.
Otherwise, we invite you to contact the Guerlain boutique at 68 Champs-Elysées for more information on how to purchase internationally:
La Boutique Guerlain
68 avenue des Champs-Elysées
75008 Paris
Tel: +33 1 45 62 52 57
Email: champs-elysees@guerlain.fr
Any order placed on the Saudi Arabia online boutique can only be delivered within the Kingdom. We are sorry for any inconvenience caused and hope you can find the Guerlain product you are looking for in one of our international boutiques.
Otherwise, we invite you to contact the Guerlain boutique at 68 Champs-Elysées for more information on how to purchase internationally:
La Boutique Guerlain
68 avenue des Champs-Elysées
75008 Paris
Tel: +33 1 45 62 52 57
Email: champs-elysees@guerlain.fr
To place your order with peace of mind, please check your address before making your purchase.
If you chose a wrong address, please contact our Customer Service who will gladly request a change in delivery address on your behalf.
You can change your delivery address by going to the “My Account” section then to your “Address Book”. You can also change the address when placing your order, before completing the payment.
If you chose a wrong address, please contact our Customer Service who will gladly request a change in delivery address on your behalf.
You can change your delivery address by going to the “My Account” section then to your “Address Book”. You can also change the address when placing your order, before completing the payment.
You can be assured of Guerlain's commitment to customer service. If you have any questions you would like to ask us, please contact our Customer Service.
However, if you still wish to delete your Guerlain account, please contact our Customer Service for assistance.
However, if you still wish to delete your Guerlain account, please contact our Customer Service for assistance.
To change your personal information on Guerlain.com, go to the “My Account” section to see your account information.
This section is only accessible once you have logged in using your email and password.
This section is only accessible once you have logged in using your email and password.
You can opt out of our Guerlain newsletter by clicking on the “To stop receiving emails from Guerlain, click here” button which appears at the bottom of every email that you receive from us.
If you have any questions or comments concerning the content or the frequency of the messages we send, our Customer Service remains at your disposal.
If you have any questions or comments concerning the content or the frequency of the messages we send, our Customer Service remains at your disposal.
Thank you for visiting both our physical boutiques and our website. To merge your different Guerlain accounts and make the most of your reward points both online and in person, please contact our Customer Service.
Thank you for choosing Guerlain as your signature scent.
A perfume is, above all, a question of affinity, an olfactory memory, an instant feeling. Perfume is an emotion, it does not have a gender. Guerlain perfumes can be used by both men and women. The most important thing is that you love it and that it complements your skin and your personality like no other.
A perfume is, above all, a question of affinity, an olfactory memory, an instant feeling. Perfume is an emotion, it does not have a gender. Guerlain perfumes can be used by both men and women. The most important thing is that you love it and that it complements your skin and your personality like no other.
The quality of Guerlain products is excellent meaning they preserve their olfactory and cosmetic properties for a long time.
To make the most of your products long term, we advise using them within three years after opening and five years for perfume. This way you can make the most of your Guerlain products while they are at their best.
After this time has elapsed, your products can still be used without posing any danger to you. However, their scent may not be as strong or they may be less effective.
To make the most of your products long term, we advise using them within three years after opening and five years for perfume. This way you can make the most of your Guerlain products while they are at their best.
After this time has elapsed, your products can still be used without posing any danger to you. However, their scent may not be as strong or they may be less effective.
We would like to thank you for choosing a Guerlain oil and cream.
To promote the penetration and effectiveness of the active ingredients, the oil should be applied to your perfectly clean and dry skin before applying your cream.
We advise you to go to the product sheet on our website in order to benefit from the specific advice on its use.
To promote the penetration and effectiveness of the active ingredients, the oil should be applied to your perfectly clean and dry skin before applying your cream.
We advise you to go to the product sheet on our website in order to benefit from the specific advice on its use.
Guerlain brushes are of excellent quality. To keep them soft and in their original condition, as well as stopping bacteria from multiplying, it’s important to maintain them well.
We recommend washing your brushes regularly with warm water and a mild soap. Once clean, make sure to get as much of the water out as possible and leave them to dry in the open air before using them again.
We recommend washing your brushes regularly with warm water and a mild soap. Once clean, make sure to get as much of the water out as possible and leave them to dry in the open air before using them again.
Guerlain develops high-end make-up products to enhance your skin.
Your foundation should be the same colour as your skin, not any darker and not any lighter. It should blend naturally into your skin without creating differences in skin tone or a visible line where the product ends. There should also not be a marked difference in colour between your face and neck.
If you would like to find out more about our products and test out our foundations to find your perfect shade you can do so at one of our points of sale to discover, or rediscover, the lines of Guerlain perfume, skincare and make-up. An Advisor will offer you advice based on what you are looking for. They know how to analyse your complexion to be able to give you advice on which foundation and which shade will make you look great.
Alternatively, use our online shade finder to find your perfect foundation match from the comfort of your own home.
Please note that you can find all our addresses, including those of our boutiques, treatment rooms and points of sale in the UK and the rest of the world in the “ Points of Sale ” section of www.guerlain.com.
Your foundation should be the same colour as your skin, not any darker and not any lighter. It should blend naturally into your skin without creating differences in skin tone or a visible line where the product ends. There should also not be a marked difference in colour between your face and neck.
If you would like to find out more about our products and test out our foundations to find your perfect shade you can do so at one of our points of sale to discover, or rediscover, the lines of Guerlain perfume, skincare and make-up. An Advisor will offer you advice based on what you are looking for. They know how to analyse your complexion to be able to give you advice on which foundation and which shade will make you look great.
Alternatively, use our online shade finder to find your perfect foundation match from the comfort of your own home.
Please note that you can find all our addresses, including those of our boutiques, treatment rooms and points of sale in the UK and the rest of the world in the “ Points of Sale ” section of www.guerlain.com.
Guerlain is constantly developing high-quality make-up products that respond to the needs of each individual.
For voluminous lashes, we recommend you try our MAD EYES mascara which gives you volume, while caring for your lashes and making them look exceptional (more dense, well-coated and curled): Water-resistant, 24-hour hold.
We also recommend the NOIR G mascara for an intense, vibrant finish to make lashes flutter like butterfly wings.
For voluminous lashes, we recommend you try our MAD EYES mascara which gives you volume, while caring for your lashes and making them look exceptional (more dense, well-coated and curled): Water-resistant, 24-hour hold.
We also recommend the NOIR G mascara for an intense, vibrant finish to make lashes flutter like butterfly wings.
Matte lipsticks are currently very popular due to their chic and rock vibe.
Guerlain has developed matte lipsticks to complete your look that stay put for several hours. For a long-lasting matte effect, we recommend the ROUGE G MATTE, available in different shades.
Guerlain has developed matte lipsticks to complete your look that stay put for several hours. For a long-lasting matte effect, we recommend the ROUGE G MATTE, available in different shades.
If you would like to find out more about our products, we invite you to visit one of our points of sale or your local certified perfumer.
There, you can discover or rediscover the Guerlain perfume, skincare and make-up ranges that have earned us our international reputation.
In addition, we also offer online fragrance and skincare consultations on our website. An advisor will offer you advice based on what you are looking for.
You can find all of our locations including all our boutiques, points of sale and treatment rooms in the United Kingdom and the rest of the world online in the “ Points of Sale ” section of Guerlain.com. If you are not able to visit one of our stores, call our Customer Service and they will be able to give you advice on all the options available to you.
There, you can discover or rediscover the Guerlain perfume, skincare and make-up ranges that have earned us our international reputation.
In addition, we also offer online fragrance and skincare consultations on our website. An advisor will offer you advice based on what you are looking for.
You can find all of our locations including all our boutiques, points of sale and treatment rooms in the United Kingdom and the rest of the world online in the “ Points of Sale ” section of Guerlain.com. If you are not able to visit one of our stores, call our Customer Service and they will be able to give you advice on all the options available to you.
We hope that you still like your fragrance despite the small change. Several factors can be the reason for a slight change in our perfumes.
Guerlain perfumes, just like great wines, are mostly made from natural, raw ingredients. As these ingredients develop, so do our perfumes, improving over time, in contrast to perfumes which are made of mostly synthetic ingredients that never change their colour or smell.
Although the storage time of the products may vary, that of maceration remains the same. Storage conditions play an important role in the lifespan of your perfume. We recommend storing your perfume bottles in a place that is protected from heat, light and humidity.
On the other hand, there are more reasons why you may perceive the same perfume to smell differently:
- the skin’s surface and it’s pH level (skin acidity). This can be affected by an alteration in your diet, the medication you take or physiological and hormonal changes.
- the time of day, the temperature, weather conditions, seasons (for example, in summer, skin is more receptive).
- the environment and place you smell the perfume (for example, in an air-conditioned space, it is more difficult to smell the perfume).
To preserve your Guerlain perfume’s original scent, use it on your clothes in large spritzes (at a distance of 30 cm and paying special attention to delicate fabrics).
Tip: avoid sun exposure after spraying yourself with perfume, this applies to all perfumes in our catalogue. The perfume can occasionally leave marks on the skin due to the UV rays.
Guerlain perfumes, just like great wines, are mostly made from natural, raw ingredients. As these ingredients develop, so do our perfumes, improving over time, in contrast to perfumes which are made of mostly synthetic ingredients that never change their colour or smell.
Although the storage time of the products may vary, that of maceration remains the same. Storage conditions play an important role in the lifespan of your perfume. We recommend storing your perfume bottles in a place that is protected from heat, light and humidity.
On the other hand, there are more reasons why you may perceive the same perfume to smell differently:
- the skin’s surface and it’s pH level (skin acidity). This can be affected by an alteration in your diet, the medication you take or physiological and hormonal changes.
- the time of day, the temperature, weather conditions, seasons (for example, in summer, skin is more receptive).
- the environment and place you smell the perfume (for example, in an air-conditioned space, it is more difficult to smell the perfume).
To preserve your Guerlain perfume’s original scent, use it on your clothes in large spritzes (at a distance of 30 cm and paying special attention to delicate fabrics).
Tip: avoid sun exposure after spraying yourself with perfume, this applies to all perfumes in our catalogue. The perfume can occasionally leave marks on the skin due to the UV rays.
Guerlain products are manufactured under optimal safety conditions and all our formulations have undergone numerous tests.
We would like to assure you that the raw materials used in our Guerlain products meet the strictest international standards in order to eliminate any substances with allergenic or irritating properties. In addition, tolerance tests are systematically carried out under medical supervision before any product is marketed.
However, if you have any concerns relating to a new formulation or an intolerance to one of our products, please call our Customer Service.
We would like to assure you that the raw materials used in our Guerlain products meet the strictest international standards in order to eliminate any substances with allergenic or irritating properties. In addition, tolerance tests are systematically carried out under medical supervision before any product is marketed.
However, if you have any concerns relating to a new formulation or an intolerance to one of our products, please call our Customer Service.
We apologise for the inconvenience. All of the Guerlain products on our website are limited to the available stock.
If a product you would like is unavailable when you place your order you will not be able to add it to your basket. You can, however, sign up to receive a notification when it is back in stock. In the case that one of the products you have ordered is unavailable you will be quickly informed by email. You can also visit the website from time to time to check whether it is available again. Find all the information about our points of sale here.
Please contact our Customer Service for more information.
If a product you would like is unavailable when you place your order you will not be able to add it to your basket. You can, however, sign up to receive a notification when it is back in stock. In the case that one of the products you have ordered is unavailable you will be quickly informed by email. You can also visit the website from time to time to check whether it is available again. Find all the information about our points of sale here.
Please contact our Customer Service for more information.
We are glad you are interested in the composition and traceability of our products. We pay particular attention to the quality of our formulas.
You can see the full list of ingredients for all of our products on the packaging and on the “Ingredients” section of each product listing on our website. We also reveal the provenance of our raw materials and unveil all the stages involved in creating our products, "from the flower field to our stores” all with full transparency and traceability.
You can see the full list of ingredients for all of our products on the packaging and on the “Ingredients” section of each product listing on our website. We also reveal the provenance of our raw materials and unveil all the stages involved in creating our products, "from the flower field to our stores” all with full transparency and traceability.
We are sorry but our previous collections are part of our heritage and are no longer available for purchase.
We hope, however, that you can find a product you will love and will become important to you among our new collections and iconic products. Visit your nearest Guerlain point of sale to receive advice and explore our products for yourself. Our Customer Service would also be pleased to help you discover a current product that matches your needs.
We hope, however, that you can find a product you will love and will become important to you among our new collections and iconic products. Visit your nearest Guerlain point of sale to receive advice and explore our products for yourself. Our Customer Service would also be pleased to help you discover a current product that matches your needs.
We are glad you are interested in the quality of the products offered by Guerlain.
Since 1828, we have been creating high-end perfumes, skincare and make-up. The first of our duties is to ensure that the formulas are high quality, safe and environmentally friendly.
Therefore, for nearly two centuries, we have been producing our products in France, at the heart of the Cosmetic Valley. There, we operate by drawing on unique expertise. All our products are safe, comply with the latest international legislation applicable to Fragrances & Cosmetics and meet the strictest standards in terms of quality, traceability, health and safety. They also benefit from the expertise of 300 researchers at the LVMH Research Centre, at the forefront of technology and innovation.
Since 1828, we have been creating high-end perfumes, skincare and make-up. The first of our duties is to ensure that the formulas are high quality, safe and environmentally friendly.
Therefore, for nearly two centuries, we have been producing our products in France, at the heart of the Cosmetic Valley. There, we operate by drawing on unique expertise. All our products are safe, comply with the latest international legislation applicable to Fragrances & Cosmetics and meet the strictest standards in terms of quality, traceability, health and safety. They also benefit from the expertise of 300 researchers at the LVMH Research Centre, at the forefront of technology and innovation.
We are sorry to learn that the product you wish to buy doesn’t appear on the website. It may no longer be part of our catalogue.
We regularly renew our selection of products so as to best respond to our clients’ needs, all while staying up to date with the latest trends and constantly striving for excellence and quality. It is also possible that your local perfumery does not stock the full Guerlain catalogue. In this case, you can order your chosen product on our online boutique.
If you would like more information on a specific product, please call our Customer Service.
We regularly renew our selection of products so as to best respond to our clients’ needs, all while staying up to date with the latest trends and constantly striving for excellence and quality. It is also possible that your local perfumery does not stock the full Guerlain catalogue. In this case, you can order your chosen product on our online boutique.
If you would like more information on a specific product, please call our Customer Service.
For each order made on Guerlain.com, three samples are automatically added to your cart. Our samples cover our full range of products (perfume, make-up, skincare).
You can modify the assortment from your basket by clicking on the default samples, then on the selection button to see the list of choices.
You can modify the assortment from your basket by clicking on the default samples, then on the selection button to see the list of choices.
Normally, you will be offered three samples of your choice so that you can discover Guerlain’s perfume, make-up and skincare expertise. However, it is possible that certain samples may have been out of stock when we prepared your order. Please call our Customer Service who will be assist.
When you carry out purchases in Guerlain boutiques and on our website we will offer you samples.
They allow you to discover our perfume, make-up and skincare.
Unfortunately, we are unable to provide samples to clients via post outside of an order of products.
If you wish to learn more about our products and test them for yourself, head to one of our points of sale or a Guerlain-certified perfumer. An advisor will provide a personalised experience and recommend products that respond to your needs.
They allow you to discover our perfume, make-up and skincare.
Unfortunately, we are unable to provide samples to clients via post outside of an order of products.
If you wish to learn more about our products and test them for yourself, head to one of our points of sale or a Guerlain-certified perfumer. An advisor will provide a personalised experience and recommend products that respond to your needs.
Guerlain does not carry out product testing amongst its clients.
We only sell perfumes and cosmetics that have been created by our expert perfumers and cosmetology specialists.
Our specifications and creativity are what make Guerlain exceptional, they are the product of several decades of research and a unique vision within the world of beauty. With this objective in mind, we provide our clients with products that were conceived especially for them. French expertise and technological excellence are what make Guerlain a high-end brand that serves its clients in the most beautiful way possible.
Each day, our teams explore nature, the world, and the needs of the men and women who place their trust in them. They draw on their talents and imagination each time they enter a boutique.
Whether it’s perfume, skincare or make-up, you are sure to find your signature.
We only sell perfumes and cosmetics that have been created by our expert perfumers and cosmetology specialists.
Our specifications and creativity are what make Guerlain exceptional, they are the product of several decades of research and a unique vision within the world of beauty. With this objective in mind, we provide our clients with products that were conceived especially for them. French expertise and technological excellence are what make Guerlain a high-end brand that serves its clients in the most beautiful way possible.
Each day, our teams explore nature, the world, and the needs of the men and women who place their trust in them. They draw on their talents and imagination each time they enter a boutique.
Whether it’s perfume, skincare or make-up, you are sure to find your signature.
We would love to welcome you into one of our boutiques or partner stores so that you can discover the quality of Guerlain perfumes, skincare and make-up, as well as professional beauty tips.
You can find your closest Guerlain point of sale in Saudi Arabia on the “Find a Store” section of our website by clicking here. (The website can access your location in order to make your search easier.)
You can find your closest Guerlain point of sale in Saudi Arabia on the “Find a Store” section of our website by clicking here. (The website can access your location in order to make your search easier.)
Find your nearest Guerlain Institute in the UK and worldwide by consulting the “Points of sale” section of our website by clicking here.
We look forward to welcoming you to our Spas & Institutes. Our Ambassadors remain at your disposal to help you experience an exceptional Beauty & Wellness break, making you feel cocooned for immediate relaxation.
Find all the information about our points of sale here .
We look forward to welcoming you to our Spas & Institutes. Our Ambassadors remain at your disposal to help you experience an exceptional Beauty & Wellness break, making you feel cocooned for immediate relaxation.
Find all the information about our points of sale here .
Thank you for choosing to give a Guerlain gift.
Please note that all orders made on the Guerlain.com online boutique will be presented with care. All products are placed in a Guerlain sleeve or box, depending on the size of the product.
For ecological reasons, we do not offer wrapping paper as additional packaging.
Our sleeves and boxes reflect the quality of the product within.
Please note that all orders made on the Guerlain.com online boutique will be presented with care. All products are placed in a Guerlain sleeve or box, depending on the size of the product.
For ecological reasons, we do not offer wrapping paper as additional packaging.
Our sleeves and boxes reflect the quality of the product within.
We would love to welcome you in one of our Boutiques, Institute or partner stores near you so that you can discover the quality of Guerlain products and treatments, as well as professional beauty tips.
You can find your closest Guerlain point of sale in the Saudi Arabia on the “Find a Store” section of our website by clicking here.
The website can access your location in order to make your search for our points of sale and opening hours easier.
You can find your closest Guerlain point of sale in the Saudi Arabia on the “Find a Store” section of our website by clicking here.
The website can access your location in order to make your search for our points of sale and opening hours easier.
Do you want to join Guerlain, either at our headquarters or in our boutiques? We would love to receive and thoroughly consider your application.
Our current vacancies are available on the LVMH website.
Our current vacancies are available on the LVMH website.
In the name of beauty, we are committed to preserving biodiversity, innovating sustainably, acting for the climate and creating a positive social impact. Above all, we seek to protect one of Nature’s most precious wonders: bees. We place their preservation at the heart of our Purpose and have dedicated several meaningful partnerships and initiatives to them.
Please select your country / region