Legal Terms

Terms of Use

I. Wording to be inserted in website data collection forms


A. Sales prospection data collection form (excluding account creation form)

a. Full version
Fields marked with an asterisk are compulsory.
The information you provide above is intended for the authorised personnel of Guerlain, which is the processing controller. Completing this form means that you are likely to receive communications about Guerlain offers, news and events by email, telephone, SMS or post, depending on your selections. This data may be communicated to other entities of Guerlain or the LVMH Group or service providers worldwide, especially for the purposes listed above, with some of these entities acting as data processors.
Pursuant to Regulation (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data, you have rights over the access, rectification, opposition, erasure and portability of your personal data, together with the rights to restrict the processing of said data.
You can exercise your rights at any time by contacting our Customer Service on 514-363-0432 or by email to the following address julie.mondi@lvmhcapc.com.

If, at any time, you no longer wish to receive our newsletters, you can unsubscribe using the hypertext link provided for this purpose in each mail we send you.
For more information about the reasons why we process your personal data, please consult our Personal Data policy available here or contact our data protection officer at the following email address julie.mondi@lvmhcapc.com.



b. Light version 1
Fields marked with an asterisk are compulsory // The above fields are compulsory

Guerlain is the processing controller of your data.
The information you provide above is used to send communications about Guerlain offers, news and events. Your data will be shared with Christian Dior Couture if you have express your wish to receive Fashion and Accessories news. For more information about the processing of your personal data and to know your rights, please consult our Privacy Policy.


c. Light version 2 (for subscription to newsletters in header/footer)

Guerlain is the processing controller of your data.
For more information about the processing of your personal data and to know your rights, please consult our Privacy Policy.



B. Form to create a customer account

a. Full version
The form above needs to be completed to open your customer account. Fields marked with an asterisk are compulsory. If these fields are not completed, you will not be able to open your account.
The information you provide above, except your password which is encrypted, is intended for the authorised personnel of Guerlain, which is the processing controller. Your data is used to manage your access to your customer account, as well as for processing and tracking your orders, marketing management and customer relations, collection purposes and to combat fraud. This data, except your password, may be communicated to other entities of Guerlain or the LVMH Group or service providers worldwide, especially for the purposes listed above, with some of these entities acting as data processors.
Completing this form means that you are likely to receive communications about Guerlain offers, news and events byemail, telephone, SMS or post, depending on your selections. This data may be communicated to other entities of Guerlain or the LVMH Group worldwide for the purpose of managing the marketing of your data, with some of these entities acting as data processors.
Pursuant to Regulation (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data, you have rights over the access, rectification, opposition, erasure and portability of your personal data, together with the rights to restrict the processing of said data.
You can exercise your rights at any time by contacting our Customer Service on 514-363-0432 or by email to the following address julie.mondi@lvmhcapc.com.
If, at any time, you no longer wish to receive our newsletters, you can unsubscribe using the hypertext link provided for this purpose in each mail we send you.
For more information about the reasons why we process your personal data, please consult our Personal Data policy available here or contact our data protection officer at the following email address julie.mondi@lvmhcapc.com.


b. Light version

Fields marked with an asterisk are compulsory // The above fields are compulsory

Guerlain is the processing controller of your data.
The information you provide above is used to open your customer account and, according to your choice, to send communications about Guerlain offers, news and events. Your data will be shared with Christian Dior Couture if you have express your wish to receive Fashion and Accessories news. For more information about the processing of your personal data and to know your rights, please consult our Privacy Policy.




C. Form to provide the delivery/billing address

a. Full version

The form above is provided for you to provide, modify or add your customer account address for delivery and/or billing. Fields marked with an asterisk are compulsory. If these fields are not completed, you will not be able to modify your postal address.
The information you provide above is intended for the authorised personnel of Guerlain, which is the processing controller. Your data is used to manage your access to your customer account, as well as for processing and tracking your orders, marketing management and customer relations, collection purposes and to combat fraud. This data, except your password, may be communicated to other entities of Guerlain or the LVMH Group or service providers worldwide, especially for the purposes listed above, with some of these entities acting as data processors.
Completing this form means that you are likely to receive communications about Guerlain offers, news and events by email, telephone, SMS or post, depending on your selections. This data may be communicated to other entities of Guerlain or the LVMH Group worldwide for the purpose of managing the marketing of your data, with some of these entities acting as data processors.
Pursuant to Regulation (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data, you have rights over the access, rectification, opposition, erasure and portability of your personal data, together with the rights to restrict the processing of said data.
You can exercise your rights at any time by contacting our Customer Service on 514-363-0432 or by email to the following address julie.mondi@lvmhcapc.com.

If, at any time, you no longer wish to receive our newsletters, you can unsubscribe using the hypertext link provided for this purpose in each mail we send you.
For more information about the reasons why we process your personal data, please consult our Personal Data policy available here or contact our data protection officer at the following email address julie.mondi@lvmhcapc.com.


b. Light version
Fields marked with an asterisk are compulsory // The above fields are compulsory

Guerlain is the processing controller of your data.
The information you provide hereinabove is used to open your customer account, provide, modify or add your customer account address for delivery and/or billing, and according to your choice, to send communications about Guerlain offers, news and events. Your data will be shared with Christian Dior Couture if you have express your wish to receive Fashion and Accessories news. For more information about the processing of your personal data and to know your rights, please consult our Privacy Policy.



D. "Contact us" section
a. Full version
The form above is provided for you to send requests and questions to Guerlain. Fields marked with an asterisk are compulsory. If these fields are not completed, we will not be able to respond.
Your data is collected by GUerlain, the processing controller, for the purpose of processing your request and answering your questions. It will not be used for any other purpose without your prior consent. Your data will be kept for the time required to process your request. You may exercise your right to access, rectify and erase your data at any time, by contacting our Customer Service on 514-363-0432 or by email to the following address julie.mondi@lvmhcapc.com.

For more information about the reasons why we process your personal data, please consult our Personal Data policy available here or contact our data protection officer at the following email address julie.mondi@lvmhcapc.com.

b. Light version
Fields marked with an asterisk are compulsory // The above fields are compulsory

Guerlain is the processing controller of your data. The information you provide hereinabove is necessary to process your request and answer your questions. For more information about the processing of your personal data and to know your rights, please consult our Privacy Policy.

E. Customer account management
Fields marked with an asterisk are compulsory // The above fields are compulsory

Guerlain is the processing controller of your data. The information you provide hereinabove is necessary to manage your client account and according to your choice, to send communications about Guerlain offers, news and events. For more information about the processing of your personal data and to know your rights, please consult our Privacy Policy.

II. Wording for data input forms in corners and stores

This wording is intended for forms on iPads/PCs or on paper forms.

A. Wording on electronic forms
a. Full version
Fields marked with an asterisk are compulsory.
The information you provide above is intended for the authorised personnel of Guerlain, which is the processing controller. Completing this form means that you are likely to receive communications about Guerlain offers, news and events by email, telephone, SMS or post, depending on your selections. This data may be communicated to other entities of Guerlain or the LVMH Group or service providers worldwide, especially for the purposes listed above, with some of these entities acting as data processors.
Pursuant to Regulation (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data, you have rights over the access, rectification, opposition, erasure and portability of your personal data, together with the rights to restrict the processing of said data.
You can exercise your rights at any time by contacting our Customer Service on 514-363-0432 or by email to the following address julie.mondi@lvmhcapc.com.

If, at any time, you no longer wish to receive our newsletters, you can unsubscribe using the hypertext link provided for this purpose in each mail we send you.
For more information about the reasons why we process your personal data, please consult our Personal Data policy available via the button privacy policy on the website www.guerlain.com/ca/en-ca or contact our data protection officer at the following email address julie.mondi@lvmhcapc.com.

b. Light version
Fields marked with an asterisk are compulsory // The above fields are compulsory

Guerlain is the processing controller of your data. Completing this form means that you are likely to receive communications about Guerlain offers, news and events by email, telephone, SMS or post, depending on your selections.
For more information about the processing of your personal data and to know your rights, please consult our Privacy Policy.

B. Wording on paper forms
a. Full version
Fields marked with an asterisk are compulsory.
The information you provide above is intended for the authorised personnel of Guerlain, which is the processing controller. Completing this form means that you are likely to receive communications about Guerlain offers, news and events by email, telephone, SMS or post, depending on your selections. This data may be communicated to other entities of Guerlain or the LVMH Group or service providers worldwide, especially for the purposes listed above, with some of these entities acting as data processors.
Pursuant to Regulation (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data, you have rights over the access, rectification, opposition, erasure and portability of your personal data, together with the rights to restrict the processing of said data.
You can exercise your rights at any time by contacting our Customer Service on 514-363-0432 or by email to the following address julie.mondi@lvmhcapc.com.
If, at any time, you no longer wish to receive our newsletters, you can unsubscribe using the hypertext link provided for this purpose in each mail we send you.
For more information about the reasons why we process your personal data, please consult our Personal Data policy available on the website www.guerlain.com/ca/en-ca or contact our data protection officer at the following email address julie.mondi@lvmhcapc.com

b. Light version

Guerlain is the processing controller of your data. Completing this form means that you are likely to receive communications about Guerlain offers, news and events by email, telephone, SMS or post, depending on your selections.

For more information about the processing of your personal data and to know your rights, please consult our Privacy Policy.

III. Wording for HR applicants


A. Applicant section, in the case of applications being submitted online

The form above is provided for you to send us your application. Fields marked with an asterisk are compulsory. If these fields are not completed, we will not be able to consider your application.

Your data is collected by Guerlain, the processing controller.

Subject to your consent, your data may be shared with other entities of Guerlain, as well as with other companies belonging to the LVMH Group worldwide, so that you can be contacted if necessary if a vacancy arises that matches your profile:

❏ I would like my data to be shared with other companies belonging to Guerlain in France and abroad, including outside of the European Economic Area.

❏ I would like my data to be shared with other companies belonging to the LVMH Group in France and abroad, including outside of the European Economic Area. The full list of companies belonging to the LVMH Group is available on www.lvmh.fr.


Pursuant to Regulation (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data, you have rights over the access, rectification, opposition, erasure and portability of your personal data, together with the rights to restrict the processing of said data.
For more information about our methods of protecting your personal data, please consult our Personal Data policy available on our website www.guerlain.com/ca/en-ca or contact our data protection officer at the following email address julie.mondi@lvmhcapc.com.



B. Applicant section, in the case of applications being submitted by post

(i) Letter to be sent to unsuccessful applicants

Dear Sir, Madam,

We have received your application and we thank you for the interest you have shown in our Company.

Unfortunately, despite the qualities of your application, we regret that we are unable to respond favourably to your request.

Unless you object, your data will be kept for a period of two (2) years and then be stored for the sole purposes of meeting our legal obligations. At the end of this period, Guerlain may contact you again to ask you if you would like Guerlain to continue to keep your data, with a view to notifying you of any opportunities that may arise that meet your aspirations and skills.

If you would like your data to be shared with other companies of the Guerlain Group or other companies of the LVMH Group, please visit our applicants’ area on the website www.guerlain.com/ca/en-ca.

Please inform us in writing of any changes to your contact details or, more generally, to your career and employment situation, to help us to manage your application efficiently.

Pursuant to Regulation (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data, you have rights over the access, rectification, opposition, erasure and portability of your personal data, together with the rights to restrict the processing of said data.

For more information about our methods of protecting your personal data, please consult our Personal Data policy available on our website www.guerlain.com/ca/en-ca or contact our data protection officer at the following email address julie.mondi@lvmhcapc.com.


We wish you every success with your job search. Yours faithfully,



(ii) Email to confirm an interview

Dear Sir, Madam,

We confirm your interview, which will be held on [xxx] at [xxx] in our offices located at [xxx].

The information collected with respect to your application is intended for Guerlain, in its capacity as processing controller, and will be processed for the purposes of studying and managing applications.

Unless you object, your data will be kept for a period of two (2) years and then stored for the sole purposes of meeting our legal obligations. At the end of this period, Guerlain may contact you again to ask you if you would like Guerlain to continue to keep your data, with a view to notifying you of any opportunities that may arise that meet your aspirations and skills.

If you would like your data to be shared with other companies of the Guerlain Group or other companies of the LVMH Group, please visit our applicants area on the website www.guerlain.com/ca/en-ca.

Please inform us in writing of any changes to your contact details or, more generally, to your career and employment situation, to help us to manage your application efficiently.

In accordance with current regulations, you have the right to access and correct data concerning you, request erasure, object to processing and obtain limitation or portability, insofar as this is applicable, subject to any legitimate and compelling reasons Guerlain may produce for keeping your data. These rights may be exercised at any time by sending a letter to Guerlain Canada – 2515 Léger Street, Lasalle, H8N 2V9 or an email to julie.mondi@lvmhcapc.com.


For more information about our methods of protecting your personal data, please consult our Personal Data policy available on our website www.guerlain.com/ca/en-ca or contact our data protection officer at the following email address julie.mondi@lvmhcapc.com.


II.4.C Document to be signed by the applicant on the day of the interview (alternative to II.4.B)

Dear Sir, Madam,

The information collected with respect to your application is intended for Guerlain, in its capacity as processing controller, and will be processed for the purposes of studying and managing applications.

Please inform us in writing of any changes to your contact details or, more generally, to your career and employment situation, to help us to manage your application efficiently.

Subject to your consent, your data may be shared with other companies of Guerlain, as well as with other companies belonging to the LVMH Group worldwide, so that you can be contacted if necessary if a vacancy arises that matches your profile:

❏ I would like my data to be shared with other companies belonging to Guerlain in France and abroad, including outside of the European Economic Area.

❏ I would like my data to be shared with other companies belonging to the LVMH Group in France and abroad, including outside of the European Economic Area. The full list of companies belonging to the LVMH Group is available on www.lvmh.fr.

Guerlain has Binding Corporate Rules (BCR), recognised as compliant by the CNIL, which ensure sufficient levels of protection if your data is transferred within the LVMH Group, including outside of the European Economic Area. A copy of our BCR is available on request from Guerlain julie.mondi@lvmhcapc.com

Unless you object, your data will be kept for a period of two (2) years after the recruitment procedure and then stored for the sole purposes of meeting our legal obligations. At the end of this period, Guerlain may contact you again to ask you if you would like Guerlain to continue to keep your data, with a view to notifying you of any opportunities that may arise that meet your aspirations and skills.

In accordance with current regulations, you have the right to access and correct data concerning you, request erasure, object to processing and obtain limitation or portability, insofar as this is applicable, subject to any legitimate and compelling reasons Guerlain may produce for keeping your data. These rights may be exercised at any time by sending a letter to Guerlain Canada – 2515 Léger Street, Lasalle, H8N 2V9 or an email to julie.mondi@lvmhcapc.com.

For more information about our methods of protecting your personal data, please consult our Personal Data policy available on our website www.guerlain.com/ca/en-ca or contact our data protection officer at the following email address julie.mondi@lvmhcapc.com.
Date: Signature:


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