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COVID-19
What would you like to know?

Orders are delivered from Monday to Friday with the exception of public holidays. Orders placed on Saturday and Sunday are shipped on Monday.


Our standard delivery time is between 2 and 5 working days from the moment your order is dispatched. Please note, for orders containing any personalised bottles, you will receive your order after 10 working days. Please note that delivery times may be extended for orders placed between May 10th and May 17th due to the relocation of our warehouse where parcels are prepared. Please expect up to 5 additional days to the usual delivery time of 2 to 5 business days from the date of shipment.


Please note that due to the current exceptional circumstances, delivery times may take longer than usual.


We remain at your disposal via our contact form on Guerlain.com

Specific measures for COVID-19

Our priority is the health of everyone around us: you, our teams and all our partners.


It concerns us all and it is together that we will face and overcome this unprecedented situation.


We remain at your disposal via our contact form on Guerlain.com and via our social media pages.


Our website Guerlain.com remains open for online purchases.


Take care of yourself and your loved ones.

We remain at your disposal via our contact form on Guerlain.com and via our social media pages.

Find your nearest shop here:https://stores.guerlain.com/int/en_INT

Due to the exceptional circumstances surrounding the spread of the Covid-19 virus, we recommend that you contact the physical shop directly before going to check their opening hours.

The Guerlain.com website is operational and we continue to review our terms of service on a daily basis in order to guarantee the safety of our employees, service providers and customers.


Please note that due to the current exceptional circumstances, delivery times may take longer than usual.

To assist you in the best way possible, we are offering free delivery and our returns policy is extended to 30 days.


Please note that due to the current exceptional circumstances, delivery times may take longer than usual.


All the necessary sanitary measures are taken in our warehouse to ensure your safety and that of our employees and service providers during the preparation and dispatch of your orders.


We have taken and are taking all the necessary hygiene and safety measures in relation to our employees, service providers and hygiene during the processing of your parcel.

Due to exceptional circumstances, deliveries may be delayed by a few days. Our carriers take measures to protect their staff as well as our customers (avoiding person-to-person interaction: leaving the parcel at your door, front gate...).

Due to the exceptional circumstances related to the spread of the COVID-19 virus, for all orders placed from 1 March 2020, the period for exercising your right of withdrawal and returning products, and the cancellation of orders is 30 days. You can find the usual returns process in the returns section below.


Please note that due to the current exceptional circumstances, delivery times may take longer than usual.